10 years of experience in design and process development.
I'm passionate about making people's lives better at work, serving at the intersection of business processes and business software.
I uncover how work really happens, and I design systems that make it flow.
Pulling from wide experiences as a Technical Support Manager, Product Owner, factory Continuous Improvement program manager, and UX Designer, I have a deep respect for human-centered inquiry and systematic problem-solving. I love working with people where they are, to help them create new processes and streamlined workflows.
Awarded September 2023:
True Lean certification, Toyota/University of Kentucky Partnership: hands-on experience learning and learning to facilitate the true essence of the Toyota Production System, including instruction from former leaders from Toyota’s first North American plant. Learned A3 problem-solving, approaches to encourage and facilitate Kaizen exercises, and emphasis on Respect for People.
Areas of Experience
Industries:
- EdTech
- Analytics products
- Manufacturing - wire & cable
Approaches to work:
- Document current process
- Identify all stakeholders and their needs: RAPID framework
- Systematic problem-solving, using Lean A3 8-step problem-solving as a basis
Inspirations:
- Jakob Nielsen and NNGroup
- John Cutler
- Aakash Gupta
UX Case Studies
All
Business Process Mapping
Internal Software UX/UI Design
Change Management
All
Business Process Mapping
Internal Software UX/UI Design
Change Management
Case Study title
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Challenge: XYZ
Why it mattered:
How I approached this:
Process of solving problem:
Result: